Privacy Policy

1. Who We Are

Rapid Lock Services is a mobile auto locksmith service based in Falkirk, Central Scotland, operated as a sole trader. When this policy refers to “we”, “us” or “our”, it means Rapid Lock Services.

We are the data controller for personal data collected through this website. If you have any questions about how we handle your data, contact us at mail@rapidlockservices.co.uk or call 07949 827 795.

2. What Data We Collect and Why

2.1 Contact and Enquiry Form

When you submit an enquiry via our contact form, we collect:

• Name
• Email address
• Phone number
• Location / area
• Vehicle make, model and year
• Whether your vehicle has push-start ignition
• Whether you have a working key
• The type of service you need

Why we collect this: to respond to your enquiry, assess whether we can help, provide a price estimate, and arrange a booking. Without this information we cannot provide the service.

Lawful basis: performance of a contract (or steps taken at your request prior to entering a contract), and our legitimate interest in responding to customer enquiries.

2.2 Telephone and WhatsApp Communications

When you call or message us via WhatsApp, we receive your phone number and any information you choose to share. We use this solely to respond to your enquiry and, where a job is booked, to fulfil the service.

Lawful basis: performance of a contract and legitimate interests.

2.3 Website Analytics

This website uses Google Analytics (via Google Site Kit) to collect anonymised data about how visitors interact with the site, including pages visited, time on site and approximate location (country/region level). This data does not identify you personally.

Lawful basis: legitimate interests (understanding how our website is used so we can improve it).

2.4 Server Logs

Our hosting provider (Hostinger) automatically records standard server log data including IP addresses, browser type, pages requested and timestamps. This data is retained for security and diagnostic purposes.

Lawful basis: legitimate interests (security and operational monitoring).

3. How We Use Your Data

We use the personal data we collect exclusively for the following purposes:

• Responding to your enquiry and providing a price estimate
• Booking and completing the auto locksmith service requested
• Contacting you about your booking or a previous job
• Improving how this website functions and what information it provides
• Meeting any legal obligations that apply to our business

4. Who We Share Data With

We share your data only where necessary to operate this website and deliver services:

4.1 WPForms

Enquiry form submissions are processed by WPForms, a WordPress plugin. Form data is stored in our WordPress database hosted on Hostinger servers. See the WPForms privacy policy for details of their data handling.

4.2 Google

This site uses Google Analytics for website traffic analysis and Google Maps for location context. Google processes anonymised analytics data on servers which may be located outside the UK. Google operates under Standard Contractual Clauses for UK-to-EU/US data transfers. See Google’s Privacy Policy for full details.

4.3 Trustindex (Google Reviews Widget)

We display customer reviews via a Trustindex widget, which loads content from Trustindex servers. When this widget loads, your IP address and browser information may be shared with Trustindex. See the Trustindex Privacy Policy for details.

4.4 Hostinger (Hosting Provider)

Our website and its data are hosted on Hostinger servers. Hostinger acts as a data processor and processes data on our behalf in accordance with a data processing agreement. Hostinger is GDPR-compliant.

4.5 Legal Obligations

We may disclose personal data where required to do so by law, or to protect the rights, property or safety of our business, customers or others.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

When data is no longer needed, we delete it securely from our systems.

6. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at mail@rapidlockservices.co.uk. We will respond within one calendar month. There is no charge for making a request.

7. Cookies

This website uses cookies. Cookies are small text files placed on your device when you visit a website.

Essential cookies

Some cookies are necessary for the website to function correctly — for example, WordPress session cookies and security tokens for forms. These cannot be disabled without affecting site functionality.

Analytics cookies

Google Analytics places cookies to track anonymised usage data. You can opt out of Google Analytics by using the {lnk("Google Analytics Opt-out Browser Add-on","https://tools.google.com/dlpage/gaoptout",True)} or by enabling Do Not Track in your browser settings.

Third-party cookies

The Trustindex reviews widget and Google Maps embed may place their own cookies when loaded. These are governed by the respective third-party privacy policies linked in Section 4.

8. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss or misuse, including:

• HTTPS encryption on all website pages (SSL certificate)
• WordPress security best practices including limited admin access
• Hostinger server-level security and firewall protection
• Limiting access to form submission data to the site administrator only

No method of transmission over the internet is 100% secure. While we take data protection seriously, we cannot guarantee absolute security.

9. Children’s Data

This website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data through this site, please contact us and we will delete it.

10. Links to Other Websites

This website contains links to external sites including Police Scotland, Thatcham Research, Citizens Advice and others. We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any site you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be noted here. Continued use of the website following an update constitutes acceptance of the revised policy.

12. Contact Us

For any questions, requests or concerns about this privacy policy or how we handle your data: